At eTutorTV, we strive to provide high-quality educational content and consultancy services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be processed.
1. Course Enrollment & Payments
All course fees and consultancy charges are clearly mentioned before purchase.
Payments are processed securely through authorized payment gateways.
2. Cancellation Policy
Users may request cancellation before the course or service has started.
Once access to course materials, live sessions, or consultancy services has been provided, cancellation requests may not be accepted.
3. Refund Policy
Refunds may be considered under the following conditions:
Duplicate payment made by mistake
Technical issues from our side that prevent access to the purchased service
Course or service canceled by eTutorTV
Non-Refundable Cases:
Change of mind after accessing course materials
Partial usage of courses, sessions, or consultancy services
Failure to attend live sessions or meetings
Issues caused by user-side technical problems
4. Refund Process
Approved refunds will be processed to the original payment method
Refund processing time may take 7–14 business days, depending on the payment provider
Any applicable transaction or processing fees may be deducted
5. Modifications to Services
eTutorTV reserves the right to modify, reschedule, or discontinue any course or service. In such cases, eligible users may be offered refunds or alternative solutions.
6. Policy Changes
We reserve the right to update or change this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.
7. Contact for Refund Requests
All refund or cancellation requests must be submitted through our Contact Us page with valid payment and enrollment details.